Privacy policy
This notice explains what we do with your personal information when you buy from this store. Unity Platform Ltd, trading as BrandWorkX, is the data controller. We are registered in England and Wales, company number 16805305, at 1 Richmond Terrace, Whitley Bay, NE26 1SG. You can contact us about anything in this notice at orders@brandworkx.co.uk.
What we collect
When you place an order we collect your name, your delivery address, your email address, the details of what you ordered, and any personalisation text you choose to have applied to a garment. If you contact us, we keep that correspondence.
We never see or store your card details. Payment is taken by Stripe on their own secure checkout page, and they pass us only a payment reference and confirmation that the payment succeeded.
Why we use it, and our lawful basis
| What we do | Lawful basis |
|---|---|
| Take, make and deliver your order, and email you about it | Performance of our contract with you |
| Keep records of sales for accounting and tax | Legal obligation |
| Answer your questions and deal with complaints | Our legitimate interest in running the shop properly |
| Prevent fraud and keep the site secure | Our legitimate interest in protecting the business and our customers |
Who we share it with
We share only what each of these needs to do its job:
- Stripe — to take your payment
- Elite Embroidery — the company that makes your garment. They receive your name and delivery address so your parcel can be labelled
- Royal Mail — to deliver your parcel
- Our email and hosting providers — to send you order emails and to run this website
We do not sell your personal information, and we do not share it for anyone else's marketing.
Where it is held
Our database is hosted in the United Kingdom. Some of the providers above process information outside the UK. Where they do, we rely on the safeguards the law requires for international transfers.
How long we keep it
We keep order records for six years after the end of the financial year the order falls in, because tax and company law require it. Correspondence is kept for as long as it is useful and then deleted.
Your rights
You have the right to ask us for a copy of the personal information we hold about you, to have it corrected if it is wrong, to have it deleted, to restrict or object to how we use it, and to receive it in a portable form. Email orders@brandworkx.co.uk and we will deal with your request.
If you want to complain
If you are unhappy with how we have handled your personal information, tell us at orders@brandworkx.co.uk. We will acknowledge your complaint within 30 days and respond as quickly as we can.
If you are still unhappy, you can complain to the Information Commissioner's Office at ico.org.uk, or on 0303 123 1113. You do not have to complain to us first, but it usually gets it sorted faster.
Cookies
We do not use tracking cookies or advertising cookies, and we do not use any third-party analytics service. The only thing this site stores in your browser is your shopping basket, so that it is still there when you come back to the page. That is needed for the shop to work, so we do not ask for consent to it.
We count visits to this store anonymously so we can see how many visitors go on to place an order. The count does not use cookies, does not store anything on your device, and does not record your IP address or any other identifier.
Changes to this notice
If we change how we use your information we will update this page. Last updated 25 September 2026.