Terms of sale
These are the terms on which we sell to you. Please read them before you order.
Who you are buying from
Unity Platform Ltd, trading as BrandWorkX, is the seller for every order placed through this store — not the club whose logo appears on it. We are registered in England and Wales, company number 16805305, at 1 Richmond Terrace, Whitley Bay, NE26 1SG. The club's name and logo are used with their permission.
How the contract is made
Placing an order is an offer to buy. The contract between us is made when we send you an order confirmation email. If we cannot fulfil your order we will tell you and refund you in full.
Price and payment
The price shown includes VAT where it applies. The delivery charge is shown separately before you pay. Payment is taken in full at the time you order, because every item is made specifically for you.
Everything is made to order
Nothing is held in stock. Your garment is bought in your size and colour, and your club's logo — and any text you have chosen — is applied to that specific piece after you order.
Cancelling
Every item is made to order for you. No item can be cancelled, returned or exchanged if you change your mind. Full details, including what happens if something is wrong, are in our returns policy.
The text you choose
You are responsible for the personalisation text you enter, including its spelling. We cannot change it once the order is placed. We will not apply text that is offensive, or that uses someone else's name, trade mark or other protected material without permission, and we may refuse or cancel an order for that reason and refund you.
Delivery
We will deliver to the address you give us at checkout. The delivery estimate shown on the product page and in your basket is an estimate and not a guaranteed date. If we have not agreed a specific date with you, we will deliver within 30 days of the contract being made. Risk in the goods passes to you when they are delivered.
If something is wrong
If an item arrives faulty, damaged, incorrect or badly decorated, tell us within 30 days and you can have a full refund, or we will remake it — whichever you prefer. This applies to every item, including personalised ones. Nothing in these terms affects your rights under the Consumer Rights Act 2015.
Our responsibility to you
If we fail to comply with these terms we are responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for loss or damage that is not foreseeable. We do not exclude or limit our responsibility to you where it would be unlawful to do so.
Events outside our control
If something beyond our reasonable control delays your order we will contact you as soon as we can. If the delay is substantial you may cancel and we will refund you in full.
Contacting us
Email orders@brandworkx.co.uk, or write to us at Unity Platform Ltd, 1 Richmond Terrace, Whitley Bay, NE26 1SG. Please note this is our registered office for correspondence only — please don't post items to us.
Governing law
These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland you can also bring proceedings in your own courts.
Last updated 26 September 2026.