Returns and cancellations

Everything here is made to order. When you order, we buy the garment in your size and colour and your gym's logo is applied to that specific piece. That shapes how returns work.

If you change your mind

Every item is made to order for you, so no item can be cancelled, returned or exchanged if you change your mind. This applies to Classic Logo, Back Logo, Front Text, Back Text and Founder Drop items. Please check your size, colour and any text before placing your order. Your legal rights if something is faulty are unaffected.

If we've got it wrong

If your order arrives faulty, damaged, not as described, or with the wrong item or wrong text, tell us within 30 days of delivery and you can choose a full refund — including the delivery charge — or a free remake. This applies to every item, including personalised ones. Send us a photo with your order number and keep the item — there's no need to send it back. Refunds are made to your original payment method within 14 days of us agreeing the problem. After 30 days, if an item turns out to be faulty we'll still repair or replace it as the law requires.

What isn't a fault

Because every item is made to order, a few things aren't treated as faults: colours that look slightly different from how they appear on your screen; small variations in logo or print position between garments; text printed exactly as you typed it, including spelling; and wear, or damage caused by not following the care label — for example ironing over the print. If you're unsure whether something counts, send us a photo and we'll take a look.

If your order doesn't arrive

Your order is our responsibility until it's delivered. If it hasn't arrived within 5 working days of the delivery estimate, email us with your order number and we'll track it down or remake it free of charge.

If we supplied the wrong size

If the size you receive is not the size you ordered, get in touch and we'll make you the right size, free of charge. Keep the original — there's no need to send it back. Our size guide is on every product page.

How to get in touch

Email orders@brandworkx.co.uk with your order number.

You can also write to us at: Unity Platform Ltd, 1 Richmond Terrace, Whitley Bay, NE26 1SG. Please note this is our registered office for correspondence only — please don't post items to us, as we can't accept them there.

Your legal rights

None of the above affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Unity Platform Ltd (company number 16805305), trading as BrandWorkX, is the seller for all orders placed through this store.

Last updated 26 September 2026.